About Anthony
As a Service Advisor at Napleton Hyundai of Hazelwood for the past 6 years, I am passionate about helping everyone drive a safe and reliable vehicle. I have always been eager to go the extra mile for our customers, ensuring their satisfaction and building a strong relationship based on trust and open communication. My expertise allows me with my strong staff of mechanics to effectively diagnose and repair vehicles, ensuring the highest quality of service. I am a hardworking, dedicated, and knowledgeable employee, and I take pride in helping others achieve their goals and life adventures. Outside of work, I enjoy coaching Little League Baseball, sharing my passion for sportsmanship and teamwork. My ability to easily connect with anyone and my commitment to customer satisfaction make me an invaluable asset to our team.
Customer rating
4.7 / 5 based on 625 ratings (429 written reviews)
Recent reviews
Car was ready for hours but was not notified until I called to ask about it. Reached out multiple times (calls) and didn't get a response until I just had to call the main number. Which they said they didn't have the right number on file but evidently you did since I got text messages about a couple things that was recommended I have done to my car. Better communication is needed.
— Katina D. ,
I have an appointment with 2 recalls and multipoint inspection. I can understand that one of them couldn’t be able to do it because of broken near key log. But the multipoint inspection has not done and anthony said when everything is good we don’t need that inspection, but when an appointment is made with multi point inspection service they need to properly do that by providing what are all the inspections are done. This is not the first time, on my previous visit they did give my multipoint inspection sheet but there were incorrect results saying that i need to replace the brake rotors even though i have changed the brake rotors couple of days back before multipoint inspection service has done. Clearly looks like multi point inspection service is very bad, if you guys can’t do it for free, then why keep that service in the service appointments.
— Sai C. ,
Not good at all. Customer service was not great
— Chester C. ,
It was great, he was professionial...personable.....informative....
— Ida D. ,
Anthony is very knowledgeable with the needs of the consumer!
— Kenneth T. ,
Excellent
— Stacey H. ,
My experience with Napleton Hyundai's service department was extremely disappointing. From the moment I arrived, the staff came across as unprofessional and indifferent. Not once during the entire interaction did anyone greet me with a smile or make me feel like a valued customer. Customer service seemed to be an afterthought. What frustrated me most was the complete lack of communication. I repeatedly had to reach out myself just to get updates on the status of my vehicle. At no point did anyone proactively inform me about the progress of the work being performed. As a customer, I should not have to chase down basic information about a service order. Even worse, nobody told me how long the repair would take. Had someone simply informed me upfront that the work would require approximately six hours, I would have made other arrangements instead of sitting in the service department waiting until 3:00 PM without even having lunch. Keeping customers informed about expected completion times is basic courtesy and a fundamental part of good service. The actual work on the vehicle may have been completed, but the customer experience was poor from start to finish. Lack of communication, lack of professionalism, and complete disregard for a customer's time made this one of the most frustrating dealership service experiences I've had. I would strongly encourage management to focus on customer service training and communication, because the current experience falls well below what customers should expect from a dealership service department.
— Arnav B. ,
The important thing to me was Anthony let me know the status of the work daily. Also, he explained what was being done and when it would be completed. The courtesy shown me by Anthony is enough for me to always take my car to Napleton.
— Bridget F. ,
Keeps you informed
— Rosemary P. ,
I had an excellent experience at Hyundai thanks to Anthony. As a first-time customer, I was honestly a little nervous and had no idea where to go or what the process would be like. From the moment I arrived, he was incredibly friendly, welcoming, and professional. He took the time to walk me through everything step-by-step, answered all of my questions, and made the entire experience easy and stress-free. His positive attitude and personable nature really stood out and made me feel like a valued customer. Customer service like this is hard to find, and it made a lasting impression. Thank you for making my first service visit such a great experience. I will definitely be returning for future service needs and requesting him.
— Erika O. ,